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The company has garnered a mixed reputation among customers, with notable strengths in product quality and design, particularly regarding custom jewelry that meets aesthetic expectations. Many customers appreciate the prompt communication and responsiveness from the customer service team, which enhances their overall experience. However, there are significant concerns about shipping delays, with some customers reporting extended wait times and issues with order fulfillment. Additionally, dissatisfaction arises from defective products and inadequate resolution of complaints. Overall, while the brand has loyal supporters who praise its offerings, it faces challenges in consistency and customer support that could impact future growth.
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So I bought about 4-5 items and each of them was defective after having my items the first week my earrings broke never received a bigger chain the letter earrings was supposed to be big like the picture I have never been so disappointed in my life and all they said was here is 10% off my daughter earrings you couldn't even tell it was her name NEVER AGAIN…. Just be mindful when buying cause I will not, and I'll make sure my family doesn't either
Great quality custom jersey. This is the second one I have purchased and will be buying more soon. Can't wait to wear and show off.
Ordered December 2023 got an email Feb stating my package address was invalid confirmed correct address it's now almost April and still no merchandise. No tracking no follow up…very unhappy!
Silvia's is the greatest for shipping for custom jewelry! Everyone loves the name chain, my niece is always asking me to wear it. It doesn't change color or irritate my neck ( I have sensitive skin). It isn't heavy. I would highly recommend them. They answer ALL my questions and concerns.
I love they jewelry I'm telling everybody go and buy you some good jewelry it don't turn colors I have got in the shower with it but it
My goddaughter loved the chain so much that she wants another one for her birthday with a different picture.
I received a pendant with a picture in it. And there's no possibly see the picture light apps on your phone. Nothing like it shows on their website. Do not order.
It's not what I wanted I wanted a double name am not happy at all can you please send me what I want u got the money off of my account and you did not send receipt
Hermosa Sortija Personalizada. Un hermoso recuerdo de mis 2 hijos para toda la vida. La amé tan pronto la vi
I love this necklace, it goes with everything and a great everyday wear. Everyone should purchase this necklace
We're Very satisfied, a very beautiful set! The colors are vibrant.She says this is the best birthday ever!
This necklace was bought for my son's father's day gift
It's the weed necklace
He has gotten alot of praises on his necklace
It never leaves his neck
The product was very reasonable in pricing and shipping was on time
The packaging was excellent
Love my earrings and my initial charm and chain Well, I only bought two items and I love the jewelry and I recommend it to anyone who buy and I will buy more. Thank you.
I ordered a name necklace and I loved it ever since I got it. I have had no issues since I got it over a year ago. I highly recommend them!
I ordered from Silviax on the 13th of last month and still have not gotten my package and no response when I asked for a refund
I have alot of jewelry when placed next to my giod necklace you can't tell the difference and I absolutely love the design of my necklace wore it when I went on my cruise was able to wear in the sun and swim with it on awesome product
I absolutely LOVE my necklace and earring set from Silviax. I've gotten so many compliments on them and when I posted it on my Facebook and Instagram story people were messaging me asking me where I get it from and of course I put the Silviax Instagram tag because the best and affordable jewelry spot ever. I will be purchasing again soon. Thank you!
I love how they where commenting with you, on how your package was going I like how they came faster than I thought … I got two sets of necklaces and earrings beautiful.
Answer: Hi this is Blink from silviax, thank you for your reaching! All our jewelry are 18k gold plated, with proper care they surely not change color
Answer: I'm always looking for beautiful jewelry and while looking I came across Silviax and something caught my attention I read some reviews sounds good and I ordered. And after receiving my order I was a very happy customer..
Answer: It is very legit I ordered a necklace and it's very beautiful..
Answer: Legit it just take a while because everything is custom and hand made